Woman calling about windscreen damage on a vehicle

Complaints procedure 

Disputes concerning this insurance that cannot be resolved with our nominated supplier representative at your nearest depot, should in the first instance be referred to Windscreen Insurance Services Ltd customer care department on 0344 800 0026.

If you are not satisfied with the response from the Windscreen Insurance Services Ltd customer care department, please email Policy Excess Insure Ltd at complaints@pexinsure.com and we will address your complaint within 14 days.


If your complaint is still not capable of being resolved you have the right of appeal to the Financial Ombudsman Service. The Ombudsman can be contacted at: 

Address: Financial Ombudsman Service Exchange Tower, Harbour Exchange Square London, E14 9SR 

Telephone: 0800 0234567 or 0300 1239123 

Web: www.financial-ombudsman.org.uk 

This complaints procedure is an addition to your statutory rights as a consumer. 

If you remain dissatisfied after following the above complaints procedures in full, you may ask the following autonomous and independent body to review your case. 

Address: Office of the Arbiter for Financial Services 1st Floor, St., Calcedonius Square, Floriana Malta FRN 1530 

Email: complaint.info@financialarbiter.org.mt

Telephone: +356 2124 2945 (overseas call charges apply)

Web: www.financialarbiter.org.mt 

Using this complaints procedure or referral to the Financial Ombudsman Service or Malta Financial Services Authority does not affect your legal right.